Privacy Policy

Docty Healthcare India Pvt Ltd (“Docty”, “we”, “us”, or “our”) operates and manages the publicly accessible website www.doctyclinics.com and related mobile and web platforms (collectively referred to as “Websites” or “Platforms”). We are committed to protecting the privacy and confidentiality of users (“you”, “your”) who access our services through these Platforms.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or interact with our Websites and Services. By using the Websites or Services, you agree to the practices described in this policy. If you do not agree with the terms, please do not access or use our Platforms.

Scope of This Privacy Policy

This policy applies to personal data and information collected from users accessing the public portions of our website and mobile applications. It does not apply to secure areas of the platform used by registered users (e.g., patients, doctors) to access healthcare consultations, which are protected under applicable Indian data privacy laws.

Information We Collect

We may collect the following categories of information:

a) Technical and Usage Information

Collected automatically when you access our Websites:

• IP address

• Browser type and version

• Operating system and device type

• Language settings

• Access times and pages visited

• Device and crash logs

• Referring website addresses

b) Personal Information (Voluntary Submission)

Provided when you fill out forms, subscribe to services, or contact us:

• Name

• Email address

• Phone number

• Gender

• Location

• Feedback or support queries

We may convert this information into De-Identifiable Information for analytics and improvement purposes.

How We Use Your Information

Your data may be used for the following purposes:

• To improve platform experience and usability

• To process and respond to inquiries or requests

• To send appointment-related or service communications

• To conduct technical troubleshooting

• To analyze usage trends and system performance

• To comply with legal or regulatory obligations

Disclosure of Information

We may share your information in the following scenarios:

• Service Providers: Cloud storage, analytics, or technical support vendors

• Advisors: Legal, compliance, or financial consultants under confidentiality

• Legal Compliance: If required under law, court order, or regulatory authority

• Fraud Prevention and Safety: To protect rights, safety, or integrity of users or systems

• Business Transfers: In case of merger, acquisition, or asset sale, with required safeguards

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. Cookies help us:

• Recognize returning users

• Track user preferences

• Improve site performance

Most browsers are set to accept cookies by default, but you can modify your settings to decline or delete them.

Your Rights

1. Data Access and Correction

You have the right to request access or correction to your personal information held by Docty. Please write to us stating the specific request with supporting documentation, if applicable.

2. Withdrawal of Consent

You may withdraw your consent at any time by submitting a written request. However, withdrawal may limit your access to some features or services.

3. Deletion Requests

Where legally permitted, you may request that we delete your personal information from our systems.

Security Measures

We implement administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no internet-based platform can guarantee 100% security.

Children’s Privacy

Our platforms are not directed to individuals under 13 years of age. If you are under 13, please do not submit any personal data. Parents or guardians who believe their child has submitted data may contact us to request deletion.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be notified through our Website. Continued use of the Platforms after such changes constitutes acceptance of the revised policy.

Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy, please contact:

Privacy Officer
Docty Healthcare India Pvt Ltd
3rd Floor, Oyster Complex,
Greenlands Road, Somajiguda,
Begumpet, Hyderabad, Telangana 500016
📧 Email: info@doctyclinics.com